Creative Gifting Inc.

POLICIES


Substitutions

We reserve the right to make substitutions based on product availability. Occasionally product substitution is necessary due to product availability and inventory changes. Substitutions will be made of equal value and quality.

Placing your order

You may call us Monday through Friday from 8:30 am to 6:30 pm and Saturday from 9:00 am to 1:00 pm EST at 919-303-6198.

Shipping

Shipping charges are an additional cost. We ship nationwide through UPS. You will be charged for redelivery if an incorrect address is given. Please provide the complete street address along with the recipient’s telephone number. Shipping charges begin at $15.00 for ground service. Over-sized boxes will incur extra charges. Need it there faster? We will be happy to provide rush shipping for you upon request.

Delivery

Delivery charges are an additional cost and may vary according to the delivery area. Local deliveries are made during regular business hours Monday through Friday. Saturday or evening deliveries are also available but may incur additional charges. Residential deliveries will be left on the door step if no one is available unless otherwise specified. Please call 919-303-6198 to discuss your specific needs.

Payment Methods

We gladly accept Visa, MasterCard, Discover, check and cash. Established corporate accounts may pay by company check. North Carolina sales tax is an added cost.

Returns

Because we pride ourselves on our excellent service we require that all cancellations be made within 4 hours of placing your order. There will be a 50% restocking fee for any custom items we have to order once the agreement has been signed. The purchaser is responsible for paying shipping charges for the original order.

Each gift is packaged carefully but we understand damages still may occur. Please report any damages immediately and keep all packaging in the event the shipper requests it. We will do our best to replace all damaged products as customer service is always our goal.

Privacy

Any and all information we collect our customers is for the purpose of processing your order. This information will allow us to fill your order and notify you of any changes or problems. Your e-mail address is used to send a confirmation of your order and to notify you of specials throughout the year.

Copyright

All photographs, graphics and web design images are the sole property of Creative Gifting and are not to be copied without the written permission of Creative Gifting. Use of any of our images or graphics for business or profit is prohibited including use for brochures, fliers, newsletters, business cards or web sites.

Lead-Time

We prefer at least 48 hours to process your order unless otherwise requested. Order processing may vary during our busy holiday seasons. Large orders may require more lead-time.

Deposits

A non-refundable 50% deposit will be requested on all volume orders - corporate or private. Please call for details. Ask about our volume discounts.

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